User Data Deletion
Instructions for requesting the removal of your personal data
At Gauss, you have full control over your data. In accordance with the Brazilian General Data Protection Law (LGPD), you may request the deletion of all your personal data at any time.
What will be deleted
When you request the deletion of your account, the following data will be permanently removed:
| Data | Action |
|---|---|
| Profile (phone number and name) | Permanently deleted |
| All recorded expenses | Permanently deleted |
| Merchant learning patterns | Permanently deleted |
| Conversation history | Permanently deleted |
| Analytics data | Anonymized (no longer linked to you) |
How to request deletion
There are two ways to request the deletion of your data:
Option 1: Via WhatsApp (recommended)
The fastest and most direct way. Send the following message to Gauss on WhatsApp:
Gauss will confirm the request and execute the deletion immediately.
Option 2: By e-mail
Send an e-mail to support@gaussapp.com with the subject "Data deletion" and include the WhatsApp number associated with your account. The deletion will be completed within 15 business days.
Before deleting: export your data
Recommendation: Before requesting deletion, export your financial data so you don't lose your history. Send the following message on WhatsApp:
You will receive a complete summary with all your expenses, categories, and totals.
Anonymization option
If you wish to stop using the service but prefer to keep your statistics in anonymized form (without linking them to personal data), you can opt for anonymization instead of full deletion.
With anonymization:
- Your personal data (phone number, name) will be removed
- Aggregate statistics (totals by category, averages) will be kept in anonymized form
- It will not be possible to re-link the data to you
To request anonymization, contact us by e-mail at support@gaussapp.com.
Step-by-step deletion process
Export your data (optional)
Send "export my data" on WhatsApp to save your history
Request deletion
Send "delete my account" on WhatsApp or e-mail support@gaussapp.com
Confirm the request
Gauss will ask for confirmation before proceeding with the deletion
Deletion complete
You will receive a confirmation via WhatsApp that your data has been removed
Timeframes
| Request channel | Processing time |
|---|---|
| WhatsApp ("delete my account") | Immediate |
| E-mail (support@gaussapp.com) | Up to 15 business days |
Warning: Data deletion is irreversible. After deletion, it will not be possible to recover your expenses, categories, or any other data associated with your account. Make sure to export your data beforehand if you need it.
Questions
If you have any questions about the deletion of your data, please contact us:
E-mail: support@gaussapp.com
WhatsApp: Send a message directly to Gauss
For more information about how we handle your data, see our Privacy Policy and our Terms of Use.